England/Scotland 2021

Reviewed on: 22 Mar 2022

Dana is the consummate professional. She far exceeded our expectations for helping us schedule an international trip in the midst of the global pandemic. During our initial contact she asked relevant questions about our travel history and budget for this trip. Within a day, she prepared a comprehensive itinerary offering several lodging options in each of the cities we planned to tour. Once we committed, she ensured every aspect of our trip planning prior to departure, including rigorous Covid testing protocols. Our accommodations in each of our locales were superior and exceeded our expectations. Additionally, we experienced a minor travel delay and Dana responded IMMEDIATELY to our needs despite a 8 hour time difference and facilitated both lodging and transportation effortlessly. Furthermore, upon our return she assisted me in completing the claim documents via Trip Mate ultimately resulting in a full refund for all our unexpected travel expenses.