NOTES for the WORRY-FREE TRAVELLER – Tips for Air Issues

Our No Worries Travellers rely on our concierge service when air travel is disrupted, and we’re sharing key lessons we’ve learned over the years through booking worry-free travel for clients just like you.

When flights are changed, here are our FIVE top tips to avoid additional, uncessary trip disruptions:

1) Security Delays – With the increase in security measures across international airports, some of our travellers are taking longer than usual to go through immigration and customs. These delays can impact the transfer service taking you from the airport to your hotels. While transfer services monitor flight delays, they don’t typically account for flight changes, cancellations or lengthy wait times for customs. To help avoid missing a transfer, contact your transfer service once you land.

2) Air Strikes – No Worries Travellers benefit from our relationships with the premier providers of travel services. Air teams with our suppliers are typically notified several hours prior to labor strikes. We count on them to review all impacted tickets, adjust itineraries, and secure new flights with the least disruption possible to our clients.

We will contact you and advise of the situation and new flight information once we are notified, but you also want to be sure that your airlines are able to contact you directly.

To help ensure that you’re noticed about any air impacts in a timely manner, it is critical for you to provide your airlines with your personal contact information.  If you’re travelling in a group, all travellers should provide their contacts, too.

3) Air Schedule Changes – Airlines modify their schedules constantly. Almost daily, the teams at our preferred suppliers process hundreds of schedule changes. If a No Worries Traveller’s flight is changed, we receive notice and are able to advise you of the schedule change. We work with our suppliers to determine any available alternate schedules that are closest to the original schedule. Keep an eye out for all communications from us pre-travel and during travel to ensure you’re informed of impacts and resolutions related to your trip.

4) Missed Flight – If you miss a flight at your own expense (ie. late to the airport, don’t show up, etc.) you will automatically have the remainder of your flights cancelled under the same flight record number. When travellers do not arrive on time, they’re considered a “no-show” and the airline assumes they will be missing the remainder of their flights. Alerts to No Worries Travel and your airline are critical to avoid further unecessary flight cancellations and/or trip delays.

5) Flight Delay or Cancellation – When flights are delayed or cancelled, we are all truly 100% at the mercy of the airline. The airline’s representatives are in full control of re-booking your flight. You’ll want to be first to the counter to discuss your options in a friendly and calm manner. Again, the airline representative is in full control of rebooking the flight.

Impacts on Transfer Services:

Delayed: Transfer services monitor flight delays and should be prepared to pick-up at the new estimated arrival time.  However, we recommend an alert to them to be sure they are there to pick you up at your new time.  In a scenario where you have a forced overnight delay, we work to advise the hotel and transfer services. Keeping No Worries Travel in the loop is critical to help minimize further trip disruptions.

Cancelled: If the flight is cancelled, transfer services need to be contacted timely to advise of the new flight details. We will help with that, if you notice us, and you must also give them a call.

Our No Worries Travel commitment to our clients is that we book travel in a way that is worry-free. Sharing the best of our leisure travel experience, our signature concierge service to select destinations, is what we do.  

Enjoy. Book. Travel, worry-free. 

*These tips were inspired by Europe Express’ “Air Issues 101” and are provided as general reference. These tips may not be reflective of the experience of actual travellers or supplier practice.


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